CUSTOMER CARE

Please email info@earthandflax.com with questions or inquiries.

 

We try our best to be available to discuss your project, as well as make product and application suggestions. It is our hope that Linseed Oil Products will become more readily available in the USA and we work hard to spread the knowledge, skill, and technique to all who are interested in learning.

 

There is a growing passion in windowcraft, historic preservation, and restoration in the USA.

 

Come and join us in the excitement!

 

SHIPPING POLICY

All shipments will be made via UPS Ground and/or USPS.

 

Minimum for shipping and handling is $15.00. Shipping is calculated by weight and distance. Typical delivery time is 2-3 days for the East Coast and 4-5 days for the West Coast but can vary depending on shipper. 

Feel free to inquire on shipping costs or to request faster delivery. Be aware 2-day air or overnight shipping costs are very expensive and would be fully covered by customer if so desired.

RETURN & EXCHANGE POLICY

Before returning unwanted or defective products, please contact info@earthandflax.com for a required return authorization number.

 

Include your name and invoice number on the return box. Linseed Oil Paint (including Allback Linus Interior Paint, Allback Linseed Oil Exterior/Interior Paint, Zinc White, and Viking Linseed Oil Paint) are not returnable.


All other unused and undamaged products can be returned within 20 days for a full refund.


Unused and undamaged products returned after 20 days will be subject to a 25% restocking fee.


No refund after 30 days and no refund on products damaged in return shipping. If damaged in transit, a claim can be submitted to UPS or USPS.


No refund or credit on shipping/freight charges.


Credit will be issued to the same account it was charged to.


The cost of any missing/damaged parts and the installation of the missing or broken parts will be deducted from any credit due to the customer.


Policy is subject to changes at any time.

Natural, organic products interact very differently with various surface materials and processes. There is no guarantee of results as there are infinite variables, including but not limited to the materials being used, application tools, product interaction, environment and climate, order of operations, individual and skill level, etc. The recommendations and suggestions specified online and in printed materials are updated continuously and are subject to change without notice as needed.

 

Always do a test of a product with a chosen material to confirm color/finish in order to achieve desired end result and personal preference.

WHOLESALE INQUIRIES

We are not accepting wholesalers at this time.

PAYMENT METHODS & PICK-UP OPTION

All payments are made via secure SQUARE services and SQUARE point-of-sale at workshops, markets or events.

Cash payments are only accepted at workshops, markets, and events when possible.

Pick-up requests can be made for those in the Philadelphia area. Convenient pick-up would be likely scheduled Mon-Fri from 10am-5pm in the Fishtown neighborhood.

Details and directions will be discussed on a case-by-case basis.

ENVIRONMENTAL POLICY

We are dedicated to the development of safer materials that are as environmentally friendly as possible. With these principles in mind, we always work to find better products and streamline our day-to-day business practices.

Our packing peanuts are biodegradable. We use as much recycled packing/shipping materials as possible.

Please reuse glass bottles and other containers as we hope to avoid plastics as much as we can in our packaging. We use a higher quality plastic bag for some orders to protect against leaks - consider reusing!

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